Website and online consultation terms
This website introduces Dr. Sobhan Saki, provides health education and coordinates consultation requests. Supply accurate details and use a mobile number you are entitled to access. A person unable to consent independently should be represented by an authorized guardian or representative.
Scope of the service
Journal articles are general education, not personal diagnoses or prescriptions. Remote consultation cannot replace a physical examination in every situation. The physician may recommend an in-person assessment, tests, referral or emergency care. A specific treatment outcome, remote diagnosis or occupational fitness certificate is not guaranteed. A physician profile does not imply a physical office or walk-in availability.
Prices, requests and scheduling
The active consultation type, duration and price are shown in the booking flow before payment. One toman equals ten rials. Price changes apply to new requests; the stored amount remains the reference for an existing request. A preferred date alone is not a confirmed appointment. Follow the status in your patient account and the final scheduling confirmation. Missing records, connection problems or further coordination can affect delivery time.
Payment verification
Transfer funds only to an active bank account shown in the official booking process. Uploading a receipt does not establish that funds were received: authorized staff must independently reconcile the bank deposit. Unclear or unrelated documents may require resubmission. After payment approval, a reserved appointment time is confirmed or the request awaits time assignment. Keep the original transaction record and request tracking number.
Rescheduling, cancellation and refunds
Request changes as early as possible through the contact routes, quoting the tracking number. Cancelling a request does not automatically reverse a bank transfer. Refund requests are reviewed against payment status, whether service has started, the reason for cancellation and applicable user rights; the outcome is communicated. If the provider cannot deliver the service, alternative coordination or reimbursement will be addressed. Ask about any case-specific cancellation conditions before transferring money. Unstated deadlines or penalties should not be assumed.
Your information and communications
Provide relevant symptoms, medicines, allergies and documents accurately. Do not upload unauthorized third-party records, falsify receipts, misuse another person’s number or interfere with the service. An external messenger also has its own terms and privacy practices. Keep login codes and passwords private. See the privacy policy for information handling.
Emergencies and support
For severe chest pain, breathing difficulties, loss of consciousness or possible stroke, seek emergency care immediately; in Iran call 115. Do not wait for a website or messenger reply. Continuous availability of internet, SMS or third-party messengers cannot be guaranteed. Use the contact page with your tracking number for support, complaints or disputes. These terms do not remove applicable statutory rights.